Terms & Conditions

1. Scope & Application

These Terms and Conditions apply to the following services:

• Ski and snowboard lessons, telemark, cross-country skiing
• Organisation, instruction and guiding of on-piste and off-piste outings (ski, snowboard, snowshoeing, cross-country skiing, telemark)
• Organisation and guiding of heliski outings

1.1 Services — Liability of Instructors

All instructors working for Val d’Isère Ski Instructors hold certified ski and/or snowboard instructor qualifications obtained in France or abroad. The services take place in a mountain environment, which is inherently unpredictable. Participants are responsible for their own safety and that of others, and must follow the instructions given by the instructor or guide for safety reasons. The instructor or guide is bound by a best-efforts obligation (obligation de moyens). Participants are solely responsible for the choice, maintenance and monitoring of their equipment, including theft, breakage or any damage. Val d’Isère Ski Instructors cannot be held liable for any problem related to participants’ equipment, nor for accidents caused by participants before, during or after the services.

1.2 Insurance

Instructors carry professional civil liability insurance covering them in the exercise of their duties, as well as participants while under their supervision. This insurance does not cover rescue costs, medical care, theft or breakage of ski equipment, or the cost of unused lift passes. Participants are advised to verify their own cover for these risks and, if needed, to purchase suitable insurance (such as « Carré Neige », available at lift-pass sales points).

1.3 Entire Agreement

These Terms and Conditions express the entire obligations of both parties and apply exclusively over any other terms unless expressly accepted by the Seller. They are available at valdisereskiinstructors.com and prevail over any contradictory document. The sale is deemed concluded on the date of acceptance of the order or immediate purchase.

2. Order — Price

An order refers to any request for services accepted by the Seller, accompanied by payment of any required deposit. Any order received is deemed firm and final. Prices are fixed, final, expressed in euros, and inclusive of taxes.

3. Quotations

For services requiring a quotation, the sale becomes final only after the quotation is issued and the Client’s acceptance is confirmed. Quotations are valid for one month. The Client must accept the quotation within:

• 7 calendar days, if more than 3 weeks before the start date
• 2 calendar days, if less than 3 weeks before the start date
• In all cases, before the start of the service

4. Performance of Services & Termination

Unless otherwise agreed, the service is performed on the date specified in the quotation, once a valid order is received. If no date is agreed, the service will be performed within 30 days of the contract. If the Seller fails to perform within the agreed timeframe, the Buyer may terminate the contract under Articles L.216-2 to L.216-4 of the French Consumer Code. Except in cases of force majeure, deposits are non-refundable.

5. Distance Selling & Right of Withdrawal

The 14-day withdrawal right under Article L221-18 of the Consumer Code does not apply, pursuant to Article L221-28 (12°), since the services are leisure activities provided on a specific date.

6. Cancellation or Modification of Services

6.1 By the Client

No modification may be made less than 10 days before the start of the service. Modification requests are treated as a cancellation followed by a new booking; additional costs may apply. Only written requests (email or letter) are taken into account.

Refund conditions:

• More than 8 weeks before the start date — 90% refund
• Between 8 weeks and 21 days before — 50% refund
• Less than 21 days before — no refund

Participants must arrive at the scheduled meeting time and place; absence or late arrival results in no refund. Weather-related cancellations are not accepted unless due to force majeure or a full closure of ski lifts in the sector.

6.2 By the Professional

The professional may modify the programme at any time due to weather, safety, or the inability to replace an instructor. If the activity is cancelled, an alternative date will be proposed subject to availability; if none is available, the Client receives a full refund within one month. For safety or quality reasons, the professional may refuse or exclude a participant who jeopardises the activity, with no refund granted.

6.3 Special Covid-19 Conditions

If the service must be cancelled due to lockdown, travel bans, border closures or other government restrictions, it will be postponed where possible, or otherwise refunded within one month. For interruptions during the week due to government decisions, refunds are prorated.

7. Payment

Unless otherwise agreed:

• Booking more than 3 weeks ahead — full payment due within 15 days
• Booking less than 3 weeks ahead — full payment due within 3 days
• In all cases — full payment must be received before the start of the service

Payments are considered final only once effectively received. Advance payments bear legal interest after 3 months until the service is performed. An invoice is provided upon request.

8. Guarantees

Val d’Isère Ski Instructors guarantees conformity under Articles L217-11 and following of the Consumer Code, and Articles 1641 and following of the Civil Code. The Buyer must report defects within 7 days of service delivery. Refunds are made within 30 days, and the guarantee is limited to reimbursement of the services paid.

9. Intellectual Property

All documents (technical documents, products, drawings, photographs, etc.) remain the exclusive property of Val d’Isère Ski Instructors and must be returned on request. Clients agree not to use or disclose them in any way that infringes intellectual property rights.

10. Jurisdiction

Any dispute relating to these Terms and Conditions shall be submitted to the competent courts under French law. The Seller elects domicile at its registered office.

11. Contract Language

These Terms are drafted in French. In case of translation, only the French version prevails.

12. Consumer Mediation

Mediation may only occur after the Client has attempted to resolve the dispute directly with the company. If no response is received within 2 months, the Client may refer the matter to the consumer mediator:

MCP Médiation — www.mcpmediation.org
or by post: Médiation de la Consommation et Patrimoine, 12 Square Desnouettes, 75015 Paris

13. Data Confidentiality

Personal data is stored and used only as needed to manage requests, contact clients, manage user profiles, provide online access, or conduct statistical analyses. Data is retained only as required for service performance, unless legal retention rules apply. Clients have rights of access, rectification, deletion, limitation, portability and objection.

Requests should be addressed to: Val d’Isère Ski Instructors, Immeuble Le Santel – Apartment 152-153 La Daille, 340 rue du Rosoleil, 73150 Val d’Isère.

Clients may unsubscribe from marketing communications at any time. Further information: CNIL. Opposition list to telephone solicitation: conso.bloctel.fr.